Buyer FAQ

Your guide to shopping Luxe Deals by Maria.

Are your items authentic?

We guarantee the authenticity of every item we sell, or your money back. Our inventory is carefully sourced directly from the brands and from trusted, authorized department stores and boutiques worldwide. We retain receipts for every purchase. Third-party authentication services can be purchased upon request.

Can I add a Certificate of Authenticity?

Our Certificate of Authenticity is an optional $20 add-on providing independent authentication documentation. It is available only for items purchased from our store and must be added before your item ships. The digital certificate is sent to your email. Please purchase it only with your intended item.

What condition are the items in?

Every item is brand new and sold as described. We provide detailed descriptions and photos for each product. Please review all information carefully before placing your order.

When will my order arrive?

Orders are processed within 2-3 business days, excluding weekends and federal holidays. Standard domestic shipping is 1-5 business days after processing. UPS cannot deliver to P.O. boxes.

Are all sales final?

To keep our prices low, all sales are final. We do not accept returns, exchanges, or issue refunds. Please review the product description and photos carefully before ordering. Our authenticity guarantee is stated above.

Can I cancel my order?

After an order is submitted, it is processed and cannot be canceled. In the case of delayed processing, customers may contact us to cancel their order for a full refund, as stated in our Shipping Policy.

How do I track my order?

A tracking number will be sent once your item has been handed to the delivery carrier. For delays, please check the carrier’s tracking details first. Shipping provider delays do not fall under the seller’s liability.

Who should I contact about an address change?

Please email sales@luxedealsbymaria.com with your address-change question.

What if my order arrives damaged?

If your product arrives damaged, please contact us so we may assist you in filing a claim with the shipping provider. As stated in our Shipping Policy, Luxe Deals by Maria is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. You may purchase insurance at checkout.

Who can help with payment options?

For questions about payment options before purchasing, please email sales@luxedealsbymaria.com

How do I contact Luxe Deals by Maria?

Email sales@luxedealsbymaria.com or send a direct message to Instagram @Luxedealsbymaria.

For full details, please review our Refund Policy, Shipping Policy, and About Us page.